| |
Trait/Area |
Behaviour |
Result |
| 1 |
Paternalism |
Too soft |
Keeping unproductive employees |
| 2 |
Nespotism |
Too family orientated - not performance orientated |
Hiring family members, paying them too much and not getting value for money |
| 3 |
Low Morale |
Poor communicator |
Due to inadequate salaries, poor working conditions, lack of communication and low benefits |
| 4 |
No Training |
Selfish or old fashioned |
No Staff development programme |
| 5 |
No Cash |
No cash flow management |
Debtor days too long, crediotr days too short, poor sales, margins too low, someone with fingers in the till |
| 6 |
High stock levels |
No planning |
Poor monitoring system and lack of purchasing controls |
| 7 |
Lost Discounts |
No negotiation, too naiive |
Paying late or missing deadlines |
| 8 |
Advertising |
No Marketing strategy |
Wrong advisers, wrong media, wrong message |
| 9 |
Credit Losses |
Too desperate for salses, too soft on customers |
Poor credit ratings, too trusting, desire for customers too high |
| 10 |
Incorrect Products and Services |
Living in the past, old fashioned |
Selling what you think your customers ought to have or what they want to buy |
| 11 |
Slow Marketing |
Frightened of change |
Old products, poor pricing, in wrong place, old style thinking |
| 12 |
Erroneous Accounting |
Weak control or too busy or both |
Abdication of figures, poor book-keeping, old fashioned accountants |
| 13 |
Missing information |
Too much talking, no management systems |
No management accounts, lack of information/feedback meetings with staff |
| 14 |
Outdated technology |
Dislikes change, no cash for improvements |
Old phone systems, slow computers, no backup, old/pirated software, cranky faxes, no email, no website |
| 15 |
Poor communication |
Headless chickens |
Piles of paper, fear of new technology |
| 16 |
Overpayments |
Lack of control and maangement systems |
Overheads not being monitored |
| 17 |
Poor Purchasing |
Poor delegation, lack of management understanding |
Lack of training and systems, to get keen prices and service for products, services, utilities |
| 18 |
Excessive benefits |
Selfish egoistical management |
Overpayment of fringe benefits and high management costs |
| 19 |
Travel too much |
Too much ego tripping |
Lack of planning of sales visits, poor use of video conferencing, desire to get out of the office, |
| 20 |
Company Cars |
Too much image chasing |
Costs not controlled, mileage too high, too many petrol heads with large egos |
| 21 |
Travel costs |
Ego problesm, lack of KPI's |
Mileage rates too high, use pre-booked trains |
| 22 |
Expensive trappings |
Selfish management egos |
Costly maintenance of image and location |
| 23 |
Overstaffed |
Lack of controls, too soft, not enough management |
Owner too soft on staff and unable to ask staff to do more, owner/manager does work themselves |
| 24 |
Inefficient Staff |
Lack of managament |
Too many “one baggers” |
| 25 |
Poor location |
Lack of planning and thought |
Difficult for customers, staff and suppliers to get to you and for you to get to customers |
| 26 |
No Business Plan |
Lack of planning and management thought |
Not following it, or poor or non-existent plan, too much reaction, no strategy |
| 27 |
Over borrowing |
No business plan, lack of vision, no time, too reactive |
Too much risk, over trading, high stress, too much debt, trying to grow too fast |
| 28 |
Excessive withdrawals of earnings |
Too selfish, lack of ethics, lack of cash flow understanding, |
Owners or directors taking out too much from the business causing cash flow problems |
| 29 |
Poor Staff Compensation |
Selfish management |
Underpaid, do not have the best, just the rest, complaints all the time, no passion or creation |
| 30 |
Differing Personal Values |
No Shareholder agreement |
Owner and staff working flat out to achieve different things like product perfection, “designer” dream, volume, giving the customer everything they ask for |
| 31 |
Lack of confidence |
Poor recruitment policies, no training |
People (key) unable to tell the boss/their boss the truth |
| 32 |
Not enough time |
|
Always involved “in the business and not on the business”, doing not thinking and planning, too much work ethic, not working harder not smarter |
| 33 |
Delegation |
|
Abdication instead of delegation |